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The following FAQs address common inquiries our clients may have before making a purchase from our store.

Should you have additional questions, please feel free to reach out to us at


Pre-Order Phase

Is it possible to alter the features of my sex doll after placing the order?

Of course, you can contact us within 24 hours for modifications. If it's been more than 24 hours, we will check with the factory to see if changes are still possible. If they are, we will make the adjustments for you. Please contact us via email at, or through WhatsApp at +852 54423366.

What payment methods do you support?

We support payments through PayPal, which allows you to securely use various major credit and debit cards, whether you have a PayPal account or not. Additionally, you can opt for interest-free installment payments with PayPal. Please review our payment policy for more details.

Why buy from Sexdolls Station?
  1. Reliable Delivery: We boast a 100% delivery rate, having served over ten thousand customers with a cumulative total of more than twenty thousand orders delivered since our inception.
  2. Competitive Pricing: We possess a superior pricing advantage and invite all customers to take part in our price matching offer.
  3. Speedy Fulfillment: With overseas warehouses at our disposal, we can expedite delivery for certain orders.
  4. Free Shipping on All Orders: We offer free shipping for all orders, regardless of the purchase amount.
  5. Prompt Customer Service: We provide fast customer service responses to address any issues with your order.

Shipping and Delivery

Can you describe the level of discretion used for the packaging of orders?

We place great importance on our customers' privacy. Our packages are shipped with 100% confidentiality, and there will be no external information indicating the contents of the package.

What is the expected delivery timeframe for a package?

You may refer to the following delivery times for an estimate:

  • EU Countries: 10-50 days
  • USA: 10-50 days
  • Canada: 10-50 days
  • Japan: 5-10 days
  • Switzerland: 7-40 days
  • Norway: 7-40 days
  • Australia: 5-50 days
  • Other Countries: 10-30 days

Shipments from local warehouses can be delivered in as fast as 7 days, whereas deliveries from China may take comparatively longer.For more details

How can I track my order?

We will send you an email with a tracking number, which you can use to view the shipping progress on the carrier's official website, or you can check the status on our website by clicking here.

Which countries do you ship to?
We ship to the following countries: United States, United Kingdom, Canada, Norway, Germany, Sweden, France, Italy, Spain, Australia, Netherlands, Poland, Finland, Denmark, Switzerland, Estonia, Iceland, Ireland, New Zealand, Austria, Turkey, Romania, Bahamas, Belgium, Greece, Bulgaria, Cape Verde, Costa Rica, Croatia, Cyprus, Fiji, Georgia, Hungary, Jamaica, Japan, Kenya, Kiribati, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malta, Marshall Islands, Mauritania, Mauritius, Monaco, Montenegro, Palau, Panama, Papua New Guinea, Portugal, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Slovakia, Slovenia, Tanzania, and the Aland Islands.
What is your approach to managing customs duties for my order?

We are able to handle the majority of customs fees, and for many orders, we can negotiate with our international logistics partners to manage these costs. However, if there are any fees that can only be paid by the buyer, we will inform you via email and advise you of any such charges before shipping your order.

Refunds and returns

What should I do if the doll I receive has a problem?

We place great emphasis on product quality and customer satisfaction. For custom dolls, we perform comprehensive checks and take detailed photographs of all aspects before shipment, and you may request photos or videos for confirmation before dispatch. It's important to note that if there are any issues upon receiving the doll, please do not use it. Keep it in its original condition and email us immediately so we can address the situation.

The following steps can help us address the issue together:

  1. Do not use the doll and keep it in its original condition. Contact us via email at
  2. Send us photographs or video evidence of the issue.
  3. We will review the information and respond to you within 24 hours.

For more details, you can review our Buyer Protection Policy.

Am I able to cancel my order if it has already been placed?

We offer a 30-day return policy, provided that the doll shows no signs of use, including any gifts that were included. When we receive the returned package, it will undergo a rigorous inspection. Regarding custom dolls, if the order is canceled after 24 hours, there will be a 30% custom fee and a 5% handling fee, totaling a 35% charge. If the doll is not customized, we will only charge a 5% handling fee. For dolls in local warehouses that are canceled before dispatch, we will also only charge a 5% handling fee. In the case that the issue is on our end, we will issue a full refund (excluding payment processing fees). For more information, please review our policy.


Do your dolls come with any certifications?

Certainly, all of our dolls must pass rigorous certification processes before they are listed on our website or sold on our platform. In fact, dolls without certification cannot pass through customs. We assure you that all materials used in our dolls are medical-grade, so you can use them with 100% confidence.

How to take care of a doll?

Sex Doll Maintenance Guide


  • Always use water-based lubricant during intercourse with your doll.

TPE Doll Care:

  • Avoid extended periods with limbs stretched to prevent tears.
  • Keep doll stored with arms and legs closed.
  • After cleaning, apply Baby Powder for smooth skin.
  • Use only water-based lubricants, as petroleum-based products can damage TPE.
  • Keep your doll out of direct sunlight to prevent aging of TPE material.

TPE Rehydration (Monthly):

  • Use mineral baby oil to maintain the TPE's softness.
  • Apply Baby Powder post-cleaning and oil application.

Skeletal Care:

  • Handle with care, especially when lifting, as the steel skeleton is durable but the doll can be heavy.


  • Clean the doll's body monthly with antibacterial soap, avoiding submerging the head or neck in water.
  • For the face, use a damp cloth gently.
  • Towel dry gently; do not use a hairdryer or hot air.

Internal Cleaning:

  • Clean the vaginal, anal, and oral canals after each use with mild antibacterial soap and water, due to TPE's porosity.

Wig Care:

  • Remove, shampoo, and condition the wig. Allow it to air dry, then comb gently.

Use Responsibility:

  • Don't share your doll to prevent disease transmission.
  • Always clean the canals after use.
How Do Sex and Positions Differ Between Silicone and TPE Dolls, and What Are the Differences Between Silicone and TPE? Why Is Silicone More Expensive?

Sex and Positions:

Sex and positioning with silicone and TPE dolls can vary slightly due to the material properties:

  • Silicone Dolls: Silicone is less flexible than TPE but holds shape well, which might limit the range of positions slightly. However, silicone dolls maintain their position better due to the material's rigidity.
  • TPE Dolls: TPE (Thermoplastic Elastomer) is softer and more flexible, allowing for a wider variety of positions. The material feels more lifelike, which may enhance the sexual experience.

Differences Between Silicone and TPE:

  • Durability: Silicone is more durable and less porous than TPE. It's also more resistant to heat and stains.
  • Feel: TPE is softer and feels more realistic, while silicone is firmer.
  • Maintenance: TPE is more porous, requiring more careful cleaning to avoid bacterial growth. Silicone, on the other hand, is easier to clean due to its non-porous nature.
  • Price: Silicone is a more expensive material due to its durability and the more complex manufacturing process.

Why Is Silicone More Expensive?

Silicone costs more for several reasons:

  • Material Quality: Silicone is a high-grade material that's hypoallergenic, non-porous, and more durable.
  • Manufacturing Process: The process to create silicone dolls is more sophisticated, often involving more intricate and detailed molds.
  • Durability and Longevity: Silicone dolls tend to last longer without degrading, resisting tears and heat damage better than TPE.
  • Detail and Realism: High-quality silicone can be molded with finer details, which can translate to more realistic features and higher-end models.
Can the doll change positions?

Certainly, the doll is as versatile as a human being in terms of positioning and can accommodate the majority of poses you might consider, such as missionary, doggy style, with her on top, as well as engaging in sexual activities while sitting down or standing up.